# Device Shows Offline

Troubleshoot when your device is not connecting to the network

## Quick Checks

**Is the agent running?**  
\- Check for the app in your taskbar/dock  
\- Check if the daemon process is running

**Is your internet working?**  
\- Try loading a website  
\- Check your network connection

**Is the app logged in?**  
\- Open the agent and check if you are signed in

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## Common Causes

### Agent Not Running

The background daemon may have stopped.

**Fix:**  
- Open the Fabric Agent app  
- It will restart the daemon automatically

### Network Issues

**Check connectivity:**  
- Can you reach fabric.carmel.so in a browser?  
- Is your VPN blocking connections?  
- Is your firewall blocking outbound HTTPS?

### Authentication Expired

Your session may have expired.

**Fix:**  
Open the Fabric Agent  
Sign out  
Sign back in

### Daemon Crashed

The background service may have crashed.

**macOS/Linux:**  
Check if the daemon is running by looking in Activity Monitor (macOS) or System Monitor (Linux). Restart the Fabric Agent app if needed.

**Windows:**  
Check Windows Services for FabricAgentDaemon status.

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## Checking Agent Status

### macOS

Open Activity Monitor and search for "FabricAgent" to see if the daemon is running.

### Windows

Open Windows Services (search for "Services" in Start menu) and look for "FabricAgentDaemon".

### Linux

Open your system monitor application and search for FabricAgent processes.

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## Restarting the Agent

### All Platforms

Quit the Fabric Agent app completely  
Reopen the app  
The daemon restarts automatically

### Windows Service

Open Windows Services, find FabricAgentDaemon, right-click and select Restart.

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## Still Offline?

If your device still shows offline:

Unenroll the device  
Restart your computer  
Re-enroll the device  
This creates a fresh connection to the network.