Device Shows Offline

Troubleshoot when your device is not connecting to the network

Quick Checks

Is the agent running?
- Check for the app in your taskbar/dock
- Check if the daemon process is running

Is your internet working?
- Try loading a website
- Check your network connection

Is the app logged in?
- Open the agent and check if you are signed in

Common Causes

Agent Not Running

The background daemon may have stopped.

Fix:

• Open the Fabric Agent app
• It will restart the daemon automatically

Network Issues

Check connectivity:

• Can you reach fabric.carmel.so in a browser?
• Is your VPN blocking connections?
• Is your firewall blocking outbound HTTPS?

Authentication Expired

Your session may have expired.

Fix:
Open the Fabric Agent
Sign out
Sign back in

Daemon Crashed

The background service may have crashed.

macOS/Linux:
Check if the daemon is running by looking in Activity Monitor (macOS) or System Monitor (Linux). Restart the Fabric Agent app if needed.

Windows:
Check Windows Services for FabricAgentDaemon status.

Checking Agent Status

macOS

Open Activity Monitor and search for "FabricAgent" to see if the daemon is running.

Windows

Open Windows Services (search for "Services" in Start menu) and look for "FabricAgentDaemon".

Linux

Open your system monitor application and search for FabricAgent processes.

Restarting the Agent

All Platforms

Quit the Fabric Agent app completely
Reopen the app
The daemon restarts automatically

Windows Service

Open Windows Services, find FabricAgentDaemon, right-click and select Restart.

Still Offline?

If your device still shows offline:

Unenroll the device
Restart your computer
Re-enroll the device
This creates a fresh connection to the network.