Deleting Your Account

How to permanently delete your Fabric account and data

Before You Delete

Consider these before deleting:

Withdraw earnings: Request any pending payouts
Unenroll devices: Remove all enrolled devices
Cancel subscription: Stop recurring billing
Download data: Export any data you need

Account deletion is permanent and cannot be undone.

Requesting Account Deletion

Currently, account deletion requires contacting support:

Email support@fabric.carmel.so
Subject: "Account Deletion Request"
Include your registered email address
We will verify your identity
Account deleted within 30 days

What Gets Deleted

Permanently removed:

  • Your user account
  • All enrolled devices
  • Job history
  • Custom workloads
  • AI Assistants
  • API keys
  • Subscription and billing data

Retained (anonymized):

  • Aggregated platform statistics
  • Transaction records (required for accounting)
  • Logs may be retained temporarily for security

Earnings and Payouts

Before deletion:

  • Request payout of any remaining balance
  • Minimum threshold ($10) still applies

After deletion:

  • Unpaid balance under threshold may be forfeited
  • No new payouts can be processed
  • Stripe Connect account remains (managed separately)

To delete Stripe data, contact Stripe directly.

Active Subscriptions

Active subscriptions are cancelled when you delete your account:

  • No further charges after deletion
  • No refund for unused portion of current period
  • Cancel subscription first if you want to use remaining time

Devices

Before deletion:

Open Fabric Agent on each device
Go to Settings and Unenroll
Uninstall the agent

If you delete without unenrolling:

  • Devices will stop working automatically
  • They will not receive jobs
  • You can uninstall locally anytime

AI Assistants

Your AI Assistants are deleted:

  • Widgets stop working
  • Knowledge bases are removed
  • Query history is deleted

If you have active widgets on websites, remove the embed code to avoid errors.

Data Export

Before deleting, you may want to export:

Log in to fabric.carmel.so
Go to Settings then Data
Click "Export My Data"
Download the export file

Export includes:

  • Account information
  • Device list
  • Job history
  • Earnings history
  • AI Assistant configurations

Re-registration

After deletion, you can create a new account with the same email. However:

  • No data is recovered
  • Start fresh with new account
  • Previous earnings/history are gone

Processing Time

Account deletion requests are processed within 30 days:

  • Verification: 1-3 business days
  • Data removal: Up to 30 days
  • Confirmation email sent when complete

Legal Requirements

Some data may be retained as required by law:

  • Financial transaction records
  • Tax documentation
  • Fraud prevention data

This data is kept only as legally required and is not used for other purposes.

Contact

For deletion requests or questions:

Email: support@fabric.carmel.so
Subject: Account Deletion Request
Include:

  • Registered email address
  • Reason for deletion (optional)