Managing Your Subscription

Change plans, upgrade, downgrade, and control your subscription

Viewing Your Subscription

Log in to fabric.carmel.so

Go to Settings > Billing

View your current plan, usage, and billing info

Upgrading Your Plan

Move to a higher plan for more limits:

Go to Settings > Billing

Click "Change Plan" or "Upgrade"

Select your new plan

Confirm

What happens:

  • Upgrade takes effect immediately
  • New limits available right away
  • Pro-rated charge for the remainder of your billing cycle

Downgrading Your Plan

Switch to a lower-cost plan:

Go to Settings > Billing

Click "Change Plan"

Select the lower plan

Confirm

What happens:

  • Downgrade takes effect at next billing cycle
  • Keep current limits until then
  • Next invoice reflects the new price

Switching to a Custom Plan

Build a plan tailored to your needs:

Go to Settings > Billing

Click "Build Custom Plan"

Select workloads and set limits

Review pricing with volume discounts

Confirm subscription

Custom plan changes:

  • Take effect at next billing cycle
  • Can switch back to a standard plan anytime

Cancelling Your Subscription

Go to Settings > Billing

Click "Cancel Subscription"

Confirm cancellation

What happens:

  • Access continues until billing period ends
  • No further charges
  • Reverts to free tier at period end
  • Can reactivate anytime

Reactivating a Subscription

After cancellation:

Go to Settings > Billing

Click "Subscribe" or "Reactivate"

Choose your plan

Enter payment info

Subscription starts immediately

Changing Overage Limits

Control how much you can spend beyond plan limits:

Go to Settings > Billing

Find "Overage Limit"

Set your preferred limit ($0-$10,000)

Save

Changes take effect immediately.

Updating Payment Method

Go to Settings > Billing

Click "Payment Method" or "Update Card"

Enter new card details

Save

Your new card is used for the next invoice.

Purchasing Add-On Packs

Add more capacity without changing plans:

Page Packs (for website crawling):

Go to Settings > Billing

Click "Purchase Page Pack"

Select pack size

Complete payment

Image Packs (for Image ML):

Go to Settings > Billing

Click "Purchase Image Pack"

Select pack size

Complete payment

Packs are one-time and expire at your billing cycle end.

Billing Cycle

Start date: When you first subscribed

Renewal: Same day each month

Invoice: Generated at renewal

Usage resets to zero at each renewal.

Proration

Upgrades:

You pay the price difference pro-rated for the remaining days in your cycle.

Example: Upgrade from Starter ($29.99) to Pro ($149) with 15 days left:

  • Difference: $119.01
  • Pro-rated: $119.01 x (15/30) = ~$59.50

Downgrades:

No refund. The lower plan takes effect next cycle.

Invoices & Receipts

View and download invoices:

Go to Settings > Billing

Click "Billing History" or "Invoices"

Download any invoice as PDF

Invoices include:

  • Subscription charges
  • Overage charges
  • Add-on pack purchases

Enterprise & Custom Billing

For Enterprise plans or custom arrangements:

  • Contact your account manager for changes
  • Annual billing options available
  • Custom invoicing for procurement needs

Email: support@carmel.so